1. Introduction
Welcome to our ecommerce marketplace platform (“ShopDIRECT Global). These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile application, and services provided through the Platform.
By accessing, registering, or using our Platform, you agree to comply with and be legally bound by these Terms. If you do not agree, you must not use our services.
2. Eligibility
To use our Platform, you must:
- Be at least 18 years of age or the legal age of majority in your jurisdiction
- Have the legal capacity to enter into binding agreements
- Provide accurate, complete, and up-to-date information when registering
We reserve the right to suspend or terminate accounts that provide false or misleading information.
3. Account Registration
To access certain features, you may be required to create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
We are not liable for any loss or damage arising from unauthorized use of your account.
4. Marketplace Role
Our Platform acts as an intermediary marketplace connecting buyers and sellers. We do not own, manufacture, or directly sell products unless explicitly stated.
Each seller is responsible for:
- Product listings and accuracy
- Pricing, availability, and order fulfillment
- Customer service and product warranties (if applicable)
5. Product Listings
Sellers must ensure that:
- All product information is accurate and not misleading
- Items are legal and compliant with applicable laws
- Images and descriptions reflect the actual product
- No counterfeit, prohibited, or infringing goods are listed
We reserve the right to remove any listing that violates our policies.
6. Orders & Transactions
- Orders placed on the Platform constitute an offer to purchase
- Sellers may accept or reject orders at their discretion (unless auto-accept is enabled)
- Payment must be completed through our approved payment methods
- Orders are confirmed only after successful payment verification
We are not responsible for disputes arising from seller delays or failures.
7. Pricing & Payments
- All prices are set by sellers unless otherwise stated
- Prices may include or exclude taxes depending on jurisdiction
- We may charge service fees, commissions, or transaction fees
- Payments are processed through secure third-party gateways
8. Shipping & Delivery
- Sellers are responsible for dispatching products within the stated time frame
- Delivery timelines are estimates and not guaranteed unless explicitly stated
- Risk of loss transfers to the buyer upon delivery completion
- Customs duties or import taxes (if any) are the buyer’s responsibility
9. Returns & Refunds
- Return policies are defined by individual sellers unless a platform policy applies
- Refunds may be issued in cases of defective, incorrect, or undelivered items
- Buyers must initiate return requests within the allowed return period
- Approved refunds will be processed via the original payment method
We reserve the right to mediate disputes between buyers and sellers.
10. Prohibited Activities
Users must not:
- Engage in fraudulent or illegal activities
- List of counterfeit or restricted items
- Manipulate pricing, reviews, or ratings
- Attempt to hack, disrupt, or damage the Platform
- Use the Platform for spam or unauthorized marketing
Violation may result in account suspension or legal action.
11. Intellectual Property
All content on the Platform (logos, design, text, graphics, and software) is owned or licensed by us. Users may not copy, modify, or distribute content without permission.
Sellers retain rights to their product content but grant us a license to display and promote it.
12. Limitation of Liability
We are not liable for:
- Product quality, defects, or seller misconduct
- Losses resulting from delayed or failed deliveries
- Indirect, incidental, or consequential damages
- Third-party service interruptions
Our total liability is limited to the amount paid for the relevant transaction.
13. Account Suspension & Termination
We reserve the right to:
- Suspend or terminate accounts at any time for violations
- Remove listings that breach policies
- Restrict access to certain features without prior notice
14. Privacy Policy
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
15. Changes to Terms
We may update these Terms from time to time. Continued use of the Platform after changes indicates acceptance of the updated Terms.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction where the company is registered.
17. Contact Information
For questions regarding these Terms, please contact us through our official support channel or email - support@shopdirectglobal.com