1. Overview
All purchases made through our marketplace are considered final. At this time, we do not offer general returns or exchanges once an order has been successfully delivered.
We encourage customers to carefully review product descriptions, images, and specifications before placing an order.
2. No Return Policy
Due to the nature of our marketplace and product categories, we currently do not accept returns or exchanges for reasons such as:
- Change of mind
- Incorrect selection by the buyer
- Minor differences in color, size, or appearance
- Personal preference after delivery
Once an order is confirmed and delivered, it is considered final.
3. Exceptions (Defective or Incorrect Items)
We only accept claims in the following cases:
- The item is damaged upon arrival
- The item received is incorrect or not as described
- The item is missing major components
If you receive such an item, you must report the issue within 48–72 hours of delivery with clear photos or videos as proof.
After review, we may offer:
- Replacement (if available)
- Partial refund
- Full refund (in verified cases)
4. Order Responsibility
Customers are responsible for ensuring:
- Correct product selection before purchase
- Accurate shipping details
- Understanding product specifications before ordering
5. Shipping Issues
We are not responsible for:
- Delays caused by shipping carriers
- Lost packages due to incorrect address provided by the customer
- Customs delays or import restrictions
6. Seller Responsibility
Sellers are responsible for ensuring:
- Accurate product listings
- Proper packaging before dispatch
- Resolving valid damage or mismatch claims
7. Policy Acknowledgement
By placing an order on our platform, you acknowledge and agree to this No Return Policy.
8. Contact Us
For any order-related issues, please contact our support team through the help center or official support email.