1. Introduction
We respect your privacy and are committed to protecting the personal information of users who visit and use our ecommerce marketplace (“Platform”). This Privacy Policy explains how we collect, use, store, and protect your information.
By using our Platform, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
When you register, place an order, or interact with our Platform, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely via third-party providers)
2.2 Account Information
- Username and password
- Order history and preferences
- Saved addresses and settings
2.3 Technical Information
- IP address
- Device type and browser information
- Cookies and usage data
- Pages visited and time spent on the Platform
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Manage your account
- Improve our Platform and services
- Preventing fraud and unauthorized activity
- Send important updates (order status, policy changes, etc.)
- Offer personalized shopping experience
4. Sharing of Information
We do not sell your personal information. However, we may share it with:
- Sellers: to process and fulfill your orders
- Payment providers: to securely process transactions
- Shipping companies: to deliver your orders
- Service providers: for platform operation, analytics, and support
- Legal authorities: if required by law or to prevent fraud
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic and usage patterns
- Enhance user experience
You can disable cookies in your browser settings, but some features may not work properly.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
However, no online system is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders and services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- opt out of marketing communications
9. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Children’s Privacy
Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact our support team through the official contact channel – support@shopdirectglobal.com